UK terms for using our betting services

By accessing or using the services, you agree that you have read and accept these terms, the privacy policy, the cookies policy, any sport or game rules, and any bonus rules. If you do not accept them, you must not use the site or app.

Eligibility and access

• You must be at least 18 years old.
• You must be located in the United Kingdom when placing bets, and betting is only allowed where it is legal.
• You must not be self-excluded through us or through GAMSTOP. If you are registered with GAMSTOP, you must not attempt to open or use an account.
• Only one account is permitted per person, household, payment method and IP address unless we approve otherwise in writing.

Registration and verification

• We may request identity, age and address verification before you can deposit, place bets, withdraw funds or access bonuses.
• We may require enhanced due diligence and source of funds information in line with UK law.

Changes to these terms

• We may update these terms to reflect legal, regulatory or product changes.
• Material changes will be notified in-product or by email where practicable. Continued use after the effective date means you accept the updated terms.

Proper use of the services

• Do not engage in fraudulent activity, collusion, arbitrage that breaches market rules, price manipulation, matched betting that abuses promotions, or use of bots or automated systems.
• Do not interfere with software, attempt to circumvent geolocation, or use another person’s account or payment method.
• You are responsible for maintaining the confidentiality of your login details and for all activity on your account.

Content and intellectual property

• The site, data, odds displays, logos, text and software are protected. You may read and print pages for personal non-commercial use only.
• Any data mining, scraping or reproduction of odds, markets, lines or event data without permission is prohibited.

Suspension and closure

• We may suspend or close an account for regulatory, responsible gambling, security or anti-money laundering reasons, or for breach of these terms.
• Balances may be held where we are required to complete verification checks or to comply with legal duties.

Liability and your rights

• We are not responsible for failures caused by networks, third-party systems, or events beyond our reasonable control that interrupt betting services.
• Nothing in these terms limits liability for fraud or for death or personal injury caused by negligence, or affects your statutory rights under UK consumer law.
• To the extent permitted by law, our liability for foreseeable losses arising from your use of the services is limited to the total amount staked or deposited by you in the 12 months before the claim.

Prestige Spin aims to provide a fair, transparent and compliant betting environment in the UK.

These general rules apply to all bets unless specific sport or market rules state otherwise.

Placing a bet

• Eligibility: You must be 18 or over, located in the UK and legally allowed to place bets.
• Bet acceptance: A bet is accepted only when a confirmation appears in the bet slip or bet history with a unique reference. Pending or processing states mean the bet is not yet accepted.
• Timing: Bets must be placed before the official start time of an event unless the market is in-play. We apply an in-play delay for live betting.
• Minimum and maximum stakes: Limits are shown on the bet slip and may vary by market, customer, event and bet type.

Odds, prices and errors

• Odds are subject to change until acceptance. You are responsible for checking the price before confirming.
• If an obvious error occurs, including palpable error in odds, line, handicap, participant or event, we may void the bet or settle it at the correct odds as determined by our trading team.

Settlement principles

• Official result: Bets are settled based on the official result declared by the relevant governing body at the time of settlement.
• Postponements and abandonments: If an event is not completed within a reasonable period defined in sport-specific rules, affected bets may be void unless the market outcome has been unconditionally determined.
• Dead heats: Stakes are divided by the number of tied participants and settled at the full odds.
• Rule 4 (racing): Standard deductions may apply for non-runners in horse or greyhound racing according to industry practice.
• Resettlements: We may correct settlement if the official result is amended promptly or if an error is identified.

Bet types and restrictions

• Singles, accumulators and system bets are offered subject to market availability and limits.
• We may restrict, refuse or limit bets, apply exposure limits, or close markets to protect integrity.
• Cash Out is offered at our discretion, may be unavailable or withdrawn, and is successful only when a confirmation displays in your account.

Cancellations and voids

• Customer-initiated cancellations are not available once a bet is accepted.
• If a technical failure prevents correct placement or settlement, we may void affected bets.
• Where bonuses or free bets are used in breach of bonus terms, bets may be void and promotional funds removed.

Calculation of returns

• Winnings are calculated using the accepted odds and stake after any applicable deductions. For each-way bets, place terms are stated on the market.
• For markets settled on statistics, settlement uses recognised and reliable data sources listed in sport-specific rules.

Prestige Spin publishes sport and market-specific house rules that form part of these terms. Always read market rules before placing a bet.

These rules explain how you fund your account and withdraw winnings.

Methods and availability

• Accepted methods include UK-issued debit cards, bank transfer and approved e-wallets. Credit cards are not permitted for gambling transactions in Great Britain under Gambling Commission rules.
• Only payment methods in your own name may be used. Third-party payments are not allowed.

Deposits

• Per-transaction and daily limits are displayed in the cashier. You may also set your own responsible gambling deposit limits.
• Deposits are credited when confirmed by your provider. We do not guarantee instant processing.
• We do not charge deposit fees, but your bank or wallet provider may apply charges.

Withdrawals

• Withdrawals are normally paid back to the original deposit method where possible. If that is not possible, an alternative method may be offered subject to checks.
• Processing times vary by method and are shown in the cashier. Additional verification may extend timeframes.
• We do not charge withdrawal fees. External providers may charge their own fees.

Verification, KYC and AML

• Before any withdrawal, we may require identity and age verification and, where appropriate, source of funds or source of wealth evidence.
• We may request fresh documents if your details change, limits increase, or our monitoring requires updated checks.

Transaction security and restrictions

• We may decline, reverse or hold deposits or withdrawals that breach these terms, AML requirements or responsible gambling controls.
• We may refuse cash out requests or payments where we suspect fraud, chargebacks, bonus abuse or illegal activity.

Cancellations and chargebacks

• Once a withdrawal is approved, it cannot be reversed by you. If a chargeback occurs, we may recover costs from your account and restrict services.

Prestige Spin may retain funds while regulatory checks are completed where we have legal duties to do so.

We support safer betting so you can use the services in a controlled way.

Control tools

• Deposit limits, loss limits and stake limits — set daily, weekly or monthly.
• Session reminders and reality checks to track time spent.
• Time-out for short breaks from 24 hours to 6 weeks.
• Self-exclusion for at least 6 months. During exclusion you cannot use your account and any bonuses are removed.
• Product and marketing preferences to reduce exposure to gambling content.

GAMSTOP and local safeguards

• Multi-operator self-exclusion is available through GAMSTOP for customers in Great Britain. If you register with GAMSTOP, you must not attempt to open or use an account here.

Support and advice

• GamCare: gamcare.org.uk and 0808 8020 133
• BeGambleAware: begambleaware.org
• Gordon Moody: gordonmoody.org.uk
• National Gambling Helpline: 0808 8020 133, 24/7

Protection of minors

• Gambling by anyone under 18 is illegal. Use device-level parental controls and content filters to block gambling sites on shared devices.

If you feel your betting is not under control, stop using the services and seek help. We may apply safer gambling measures where our monitoring indicates risk.

We comply with the UK Money Laundering Regulations 2017, the Proceeds of Crime Act 2002 and related guidance.

Customer due diligence

• We verify identity and age and may obtain source of funds or source of wealth information.
• We screen customers against sanctions and politically exposed persons databases.

Monitoring and controls

• Transactions and betting patterns are monitored to detect unusual activity, including rapid deposits and withdrawals, low-risk bets aimed at cycling funds, or third-party payments.
• We may request explanations or documents at any time and suspend features until checks are complete.

Suspicious activity

• Where required, we submit suspicious activity reports to the UK authorities and the Gambling Commission.
• We are prohibited from tipping off customers about such reports.

Consequences of breaches

• We may delay or refuse transactions, restrict account functionality, freeze or forfeit funds where permitted by law, and close accounts.

Prestige Spin aims to prevent its services being used for money laundering or terrorist financing while respecting your legal rights.

We process personal data in line with UK GDPR, the Data Protection Act 2018 and PECR.

Data we collect

• Registration and KYC: name, age, address, identification documents, images from verification, and contact details.
• Account and transactions: deposits, withdrawals, bets, bonuses, payment method details processed by PCI-compliant providers.
• Technical data: device identifiers, IP address, location approximation, logs and security signals.
• Responsible gambling data: limits, interactions and self-exclusion status.
• Marketing preferences and communication history.

How and why we use data

• To provide services, settle bets and manage your account — contract necessity.
• To meet legal and regulatory duties including AML, safer gambling and reporting — legal obligation.
• To prevent fraud and secure the platform — legitimate interests.
• To personalise content and send marketing — consent or legitimate interests, subject to your choices.

Sharing and transfers

• We share data with payment providers, identity verification services, fraud prevention agencies, regulators and law enforcement where required.
• If data is transferred outside the UK, we use approved safeguards such as the International Data Transfer Agreement or standard contractual clauses.

Retention

• We keep KYC and transactional records for the periods required by law, including AML retention obligations.

Your rights

• Access, rectification, erasure, restriction, portability and objection.
• Withdraw consent for marketing at any time.
• Complain to the Information Commissioner’s Office at ico.org.uk.

Contact our Data Protection Officer using the details on the Contact page if you wish to exercise your rights or to read more about our privacy practices.

We use technical and organisational measures to protect your data and betting transactions.

Technical safeguards

• Transport Layer Security for data in transit and strong encryption for sensitive data at rest.
• Payment processing through PCI DSS compliant providers.
• Rate limiting, firewalls, intrusion detection and continuous monitoring.

Account protection

• Strong password requirements, optional two-factor authentication and session timeouts.
• Device and IP checks help detect unusual activity. We may lock access until you confirm your identity.

Your responsibilities

• Keep your password secret, enable two-factor authentication, update devices and use reputable antivirus tools.
• Log out after use and contact us if you suspect unauthorised access to your account.

Incident response

• Security incidents are investigated promptly. Where required by law, we notify affected customers and the ICO.

Prestige Spin is committed to safeguarding your information and maintaining the integrity of betting services.