Privacy at a glance

Information collected:

• Identification and contact details: name, date of birth, address, email, telephone.
• Verification data: age and identity documents, proof of address, affordability and due diligence checks.
• Account and transaction information: deposits, withdrawals, payment method tokens, account settings.
• Gaming and sportsbook activity: bets, sessions, limits, self-exclusion and safer gambling interactions.
• Technical information: device identifiers, IP address, browser type, log data, approximate location, cookies.
• Communications: customer support messages, call recordings where permitted, complaints handling records.

Why this information is collected:

• To provide and manage user accounts and services.
• To verify identity and age, and to meet UK Gambling Commission requirements.
• To process payments, prevent fraud, and support responsible gambling.
• To improve services, support users, and personalise site experience.
• To meet legal, tax, and anti-money laundering obligations.

Protection measures:

• Encryption in transit and at rest for appropriate data.
• Access controls, role-based permissions, and staff training.
• Multi-factor authentication for administrative access.
• Monitoring, logging, and incident response procedures.
• Vendor due diligence and contractual safeguards, including PCI DSS for payment providers.

User rights (subject to legal limits):

• Access, rectification, erasure, restriction, portability, and objection.
• Withdraw consent where processing is based on consent.
• Complain to the Information Commissioner’s Office (ICO).

Compliance statement:

• Processing is carried out in line with UK GDPR, the Data Protection Act 2018, PECR, and relevant UK Gambling Commission licence conditions.
• Contact the Data Protection Officer at [email protected] for privacy enquiries.

Information is used for the following purposes:

• Account creation, user authentication, and service delivery.
• Payment processing, charge prevention, and account funding or withdrawals.
• Customer support and handling of complaints or disputes.
• Safer gambling, affordability, AML and fraud prevention checks.
• Service improvement, testing, quality assurance, and analytics.
• Personalisation of content and features across online services.
• Marketing by email, SMS, or push notifications where consent has been granted.

Lawful bases:

• Contract: to provide requested services and manage the account.
• Legal obligation: AML, responsible gambling, accounting, and regulatory reporting.
• Legitimate interests: service security, prevention of misuse, and analytics balanced against user rights.
• Consent: marketing communications and non-essential cookies.

Processing is conducted in a lawful, fair, and transparent manner, and limited to what is necessary for the stated purposes.

Users can request to access a copy of personal data, correct inaccurate details, or request deletion where applicable. Requests can be made through account settings or by contacting the Data Protection Officer at [email protected]. Identity verification may be required. A response will be provided within one month, or an explanation if more time is needed. Deletion may be restricted where retention is required for AML, regulatory, tax, or dispute purposes.

By using Prestige Spin, users consent to security and verification checks, and agree that payment data may be processed by authorised payment providers for transactions, fraud prevention, and compliance.

Services are intended for individuals aged 18 or over. The operator does not knowingly collect personal data from minors. Age cannot be confirmed without appropriate documents, so verification is requested where required by law and licensing conditions.

If it is discovered that a user is under 18, the account will be closed and personal information will be deleted as permitted by law. Parents or guardians may contact [email protected] to request deletion of a minor’s data, subject to verification of authority.

Personal data may be processed in other countries where trusted partners or service providers operate, for example payments, hosting, KYC, and customer support. Using the site constitutes consent to such international transfers. Confidentiality and security commitments are required from all partners handling personal information.

Safeguards include adequacy regulations, the UK International Data Transfer Agreement or the UK Addendum to EU Standard Contractual Clauses, and transfer risk assessments. Copies of key safeguards can be requested where legally permissible.

This Policy may include disclaimers that clarify or limit the scope of certain rules in line with applicable law. The disclaimer applies when the user accepts the Policy, including by signature, online acceptance, or accession when accessing services. Nothing in this document removes statutory rights under UK GDPR or the Data Protection Act 2018. If there is any conflict between this Policy and mandatory law, the law prevails.

Cookies are small files stored on a device to remember a user and improve how websites function. Cookies and similar technologies are used for statistics, behaviour analysis, personalisation, and site improvement. Essential cookies are necessary for services to operate. Non-essential cookies require consent. Cookie preferences can be managed in the Cookie Settings.

Retention: most non-essential cookies are stored for up to 1 year unless deleted sooner in browser settings. Further information is provided in the Cookie Notice.

Use of the services signifies full acceptance of this Privacy Policy and any updates posted on the site. The current version of the Policy takes precedence over any prior versions or statements. Continued access after an update indicates acceptance of the revised terms. Prestige Spin recommends reviewing this document periodically for changes relevant to personal data processing.

Personal data may be shared where necessary to meet legal obligations, resolve disputes, enforce agreements, or deliver services. Typical recipients include payment processors, KYC/AML and fraud prevention partners, credit reference agencies, game suppliers, customer support platforms, analytics providers, and regulators or law enforcement when required.

A current list or categories of third parties is maintained on the site. If a new third party is engaged and not listed, information about the purpose and scope of sharing will be provided where feasible. Providing information may be treated as consent where consent is the lawful basis; otherwise sharing is based on contract, legitimate interests, or legal obligation.

The site may include links to external websites that have their own privacy policies and security practices. Prestige Spin is not responsible for how those websites collect, use, or disclose personal information. Users should review the privacy notices of any external site before submitting data, and exercise caution when leaving this site.