Your UK hub for Prestige Spin contacts
Here you can reach our support team in the United Kingdom. Use live chat, e-mail, phone request, messengers when directed, or our official social pages, all in English. You can use the Prestige Spin email for detailed questions, and we reply in under two minutes on chat and within a few hours by e-mail.
All contact methods and when to use them
You may contact us for account help, partnerships or media, affiliate marketing, corporate or legal queries, or investor notes. Use the guide below to pick the right route.
| Communication Method (channel name) | How to Contact Us (actual contact details) | What Questions Should You Ask (explain when this channel should be used) |
|---|---|---|
| Live Chat (24/7) | Sign in. Go to Help and open Live Chat. Average reply under two minutes. | Urgent account issues, payments, verification, game problems, technical faults. |
| E-mail Support | Use the on-site e-mail form: Help > Email Us. Typical response 2 to 6 hours. | Non-urgent questions, document submissions, feedback, follow-up on previous cases. |
| Phone (contact number) | Request a call through Live Chat if a call suits you. No public line is listed for security. We will confirm the time in chat. | Complex cases that need a call, accessibility support, detailed compliance queries. |
| Help Centre ticket | Open Help Centre. Create a ticket. Track updates in My Account. | Ongoing investigations, dispute reviews, compliance follow-up, staged resolution. |
| Social media | Follow the official profiles linked in the site footer. Send a private message. Replies 4 to 24 hours. | General platform questions, service updates, reporting impersonation or suspicious pages. |
| Messengers | Start on-site chat first. If an agent offers a secure messenger handover, you will see a confirmation inside chat. Never share passwords. | Only when directed by an agent for document transfer or status updates. |
| Affiliates | Use the Affiliate Portal contact form. Not signed up? Ask in chat for the link. | Partnership proposals, tracking questions, payout scheduling. |
| Media and press | Choose Topic “Media/Press” in the e-mail form. Add your deadline. | Interview requests, statements, brand assets and usage. |
| Legal and compliance | Choose Topic “Legal/Compliance” in the e-mail form. Include the relevant policy or law. | KYC and AML matters, user data rights, policy requests. |
To protect you, the official Prestige Spin email address and our contact number appear in your Help Centre when signed in. If you need the Prestige Spin number for a call, ask the agent in Live Chat to arrange it.
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